General

Test Results

• I need to review my test results. What should I do?
• Test Results Turnaround Times
• Can I access my medical information after my visit with the doctor?

Insurance Coverage

• What other forms of coverage are accepted in-clinic? Can you bill my insurance directly?
• I do not have OHIP coverage, may I still come in and receive care?

Payments & Refunds

• What payment methods do you offer?

Feedback & Complaints

• I have a question or concern about accessibility at Appletree.
• I have a question or concern about my privacy at Appletree.
• I would like to make a complaint, how can I proceed?

FAQ

• I am a physician, can I practice with Appletree?
• I have a question or would like to check on the status of an Attending Physician Statement (APS) request sent by my lawyer/insurance company.
• I live in the province of Québec or I am from another Canadian province, can Appletree care for me?
• What are my responsibilities as a Patient or Visitor of Appletree?
• Can I speak to my doctor over the phone? Can I review my results over the phone?
• Do physicians accept to sign forms and reports as guarantors and what are the fees?

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