Booking a Virtual Care visit.
Canceling, rescheduling or missing a visit.
- Can any medical condition or symptom be assessed and treated via Virtual Care?
- Can I choose any doctor on Virtual Care to provide care for my condition?
- I need to access my virtual care account.
- My family doctor is not on Virtual Care. What am I supposed to do?
- What is the difference between Telemedicine and Virtual Care?
- What's the difference between a Virtual Care account and a Patient Portal account?
OHIP & Insurance Coverage
Payments & Refunds
- Email - Can not open attachment
- I booked an appointment but my doctor hasn’t contacted me yet.
- My appointment was cancelled or my telephone consultation was marked no-show, but I never received a call. What should I do?
- My appointment was cancelled, or my telephone consultation was marked no-show, but I never received a call. What should I do?
- Something happened during my Virtual Care appointment and my video call was interrupted.
- I am experiencing technical issues when setting up or connecting to my Virtual Care appointment.