Virtual Care

Booking a Virtual Care visit.

• How do I book, cancel or reschedule my Virtual Care appointment?
• I need help with booking my virtual care appointment.
• I don't have a computer and I need help with booking my phone appointment. | Virtual Care
• Can you book an appointment on my behalf?
• When I book, should I choose video or phone?

Canceling, rescheduling or missing a visit.

• What happens if I miss my Virtual Care visit? Is there a no-show fee?
• I booked a Virtual Care appointment, but my doctor hasn’t contacted me.

General Information

• Can any medical condition or symptom be assessed and treated via Virtual Care?
• Can I choose any doctor on Virtual Care to provide care for my condition?
• I need to access my virtual care account.
• My family doctor is not on Virtual Care. What am I supposed to do?
• What is the difference between Telemedicine and Virtual Care?
• What's the difference between a Virtual Care account and a Patient Portal account?

OHIP & Insurance Coverage

• Do you accept private insurance and how do I book?

Payments & Refunds

• I need to obtain a copy of my receipt(s) for Virtual Care visits or services.
• I would like to request a refund relating to my virtual care visit.
• Do I have to pay for a Virtual Care appointment?
• I paid for my Virtual Care appointment, but it was cancelled. Will I be refunded?

Medical Documents

• My pharmacy/I did not receive my Prescription, Requisition, Medical Note, or a Signature is missing from my visit
• I require a "Fit To Fly" certificate. What should I do?
• Can I get a prescription via Virtual Care?

Technical Support

• I booked an appointment but my doctor hasn’t contacted me yet.
• My appointment was cancelled or my telephone consultation was marked no-show, but I never received a call. What should I do?
• My appointment was cancelled, or my telephone consultation was marked no-show, but I never received a call. What should I do?
• Something happened during my Virtual Care appointment and my video call was interrupted.
• I am experiencing technical issues when setting up or connecting to my Virtual Care appointment.
• Which device may be used to connect to my Virtual Care appointment?