Test Results Turnaround Times
Patients will be contacted to book a follow-up visit to review test results with a doctor, if necessary. Test results are not available on the Patient Portal, only their status is. View the status of your test results on our Patient Portal.
Test results are never discussed over the phone. If you do not receive a call and still would like to review the test results with your Doctor, you may return for a walk-in visit or schedule a Virtual Care appointment at your convenience.
If the turnaround time has passed for your type of test result and you do not see it on your patient portal, please reach out to the provider of the test and ask them to refax the results to us to the following fax numbers:
For Diagnostic Imaging (X-ray, Ultrasounds, etc.):
Toronto: (647) 361-3023
Ottawa: (613) 701-6632
For labs and any other tests:
Toronto: (647) 490-6330
Ottawa: (613) 604-0277