My appointment was cancelled
There are many reasons why your appointment might have been cancelled; the doctor might have tried to reach you without success, or your type of visit might not be eligible for Virtual Care. We are happy to assist you and reschedule your appointment accordingly. Please contact us by phone or rebook online.
If you have paid for your visit, you will be refunded automatically. Visit our FAQ about refunds for more information.
No-show consultations & fee (not applicable to OHIP patients)
If you paid for your visit, there is a no-show fee of $25 that will be charged to you. Your appointment will be refunded minus the no-show fee. If you believe that you were charged the no-show fee by error, please visit our FAQ about refunds for more information.