Something happened during my Virtual Care appointment and my video call was interrupted. January 26, 2021 18:22 Updated The doctor will call you back by phone, using the phone number you have provided when creating your account. Related articles I booked an appointment but my doctor hasn’t contacted me yet. I need to obtain a copy of my receipt(s) for Virtual Care visits or services. My appointment was cancelled or my telephone consultation was marked no-show, but I never received a call. What should I do?